Allerton Road Medical Centre
A H. 4 years ago • From Google
Bad
Dangerous medical incompetence at local gp surgery
This GP surgery is absolutely dreadful. During one phone consultation about my blood test results, the doctor mistakenly read out another patient's results without verifying my identity. She didn't check my name or date of birth, and I only realized the mistake when she referenced a test I hadn't taken and incorrectly stated my age. When I pointed out the error, she asked for my details, claimed she'd investigate with reception, and then abruptly ended the call without apologizing. On another occasion, an administrative staff member put me on hold while attempting to find a doctor to discuss test results. After a lengthy wait, she disconnected the call. I repeatedly tried to reconnect, and when she finally answered, she put me on hold again and hung up. This forced me to rush to the surgery to get information. The admin staff then told me a nurse would call that afternoon, but no call came. Only after I followed up did a nurse contact me the next day. Additionally, an admin employee emailed my referral to a non-existent email address, preventing the hospital from receiving it or scheduling an appointment. After numerous calls to both the surgery and hospital, I discovered the referral was sent to an email account that had been defunct for years. The standard of care is absolutely unacceptable, and I have zero trust in this practice. I'm immensely relieved that I've moved away and can now register with a different GP.
Communication channels are utterly dysfunctional, with no web reservation option and phone lines that are perpetually unresponsive. The entire operation is a complete organizational disaster.
Allerton Road Medical Centre
Aharon F.
During my appointment with the Diabetic Nurse, I received exceptional guidance, followed by a consultation with Nikki, the Pharmacist. This marked my initial interaction with a pharmacist, and I was..
Allerton Road Medical Centre
Arvind L.
I am utterly dismayed by the level of care provided. The service fell far short of addressing my medical requirements. They showed a total lack of consideration for my health concerns. My strongest..
Allerton Road Medical Centre
leah l.
Ajanet consistently demonstrates exceptional customer service with her warm demeanor, genuine helpfulness, and professional attitude. She truly excels in providing outstanding care and support to..
Allerton Road Medical Centre
E H.
The personnel here lack professionalism, with critical information consistently falling through the cracks. Scheduling is chronically behind, and the communication is frustratingly inadequate.
Allerton Road Medical Centre
n16 g.
Steer clear of this procedure. 1/10
Allerton Road Medical Centre
Tony L.
I've had multiple unpleasant encounters with Doctor Ruth Hallgarten at this practice. She behaves as if she's infallible, treating the clinic like her personal domain and believing she can..
Allerton Road Medical Centre
T C.
Medical professionals here offer zero guidance, making a trip to the emergency room seem more productive than scheduling a consultation. The past trio of appointments have yielded absolutely no..
Allerton Road Medical Centre
D S.
The whole experience is incredibly uncomfortable. Their scheduling process is completely dysfunctional. Numerous patients are being forced to seek medical care from private practitioners. People..
Allerton Road Medical Centre
Victoria L.
The personnel here are absolutely delightful, with a warm and supportive approach! Nurse Donna truly stands out - she has an incredible ability to put patients at ease, inject some humor into the..
Allerton Road Medical Centre
Sasha A.
I've found this medical practice to be exceptional! Throughout the past couple of years, I've consistently encountered compassionate and responsive staff who are diligent about following up on..
Allerton Road Medical Centre
Rhubarb S.
I underwent blood tests, and not a single person reached out to inform me about the results. Upon calling months later, I was informed that they had never received the test results. It's peculiar..
Allerton Road Medical Centre
Ian R.
Throughout my time with this medical practice, I've consistently encountered nothing but positive interactions - the front desk staff are compassionate and friendly, they're always responsive, and..
Allerton Road Medical Centre
Marie M.
Got bloodwork done and not a single person reached out to inform me about the results.
Allerton Road Medical Centre
Mary C.
After being a patient here for two and a half years, I'm genuinely disappointed to depart due to relocating outside London. The reception team is absolutely delightful and incredibly supportive,..
Allerton Road Medical Centre
Kat A.
The front desk team is exceptional, and the physicians, GPS, and nursing staff demonstrate remarkable professionalism and compassion. Having been a patient at this medical center for three years, I..
Allerton Road Medical Centre
T T.
The waiting period at this clinic is absolutely unbearable. Avoid scheduling an appointment here at all costs.
Allerton Road Medical Centre
Hele K.
Breaking news! The comprehensive evaluation has been released, and this facility has received a "good" rating across every single service category.
Allerton Road Medical Centre
George N.
Their reservation process is completely dysfunctional - no digital scheduling option exists, and attempting to contact them by telephone is an exercise in futility.
Allerton Road Medical Centre
1st M.
Goodness, I unexpectedly came across these comments while verifying clinic hours, and they are TERRIBLE, yet I must admit they accurately reflect my personal encounter. Having resided in this..
Allerton Road Medical Centre
Luke L.