AH

A H. 4 years ago • From Google

Rating

Bad

Dangerous medical incompetence at local gp surgery

This GP surgery is absolutely dreadful. During one phone consultation about my blood test results, the doctor mistakenly read out another patient's results without verifying my identity. She didn't check my name or date of birth, and I only realized the mistake when she referenced a test I hadn't taken and incorrectly stated my age. When I pointed out the error, she asked for my details, claimed she'd investigate with reception, and then abruptly ended the call without apologizing. On another occasion, an administrative staff member put me on hold while attempting to find a doctor to discuss test results. After a lengthy wait, she disconnected the call. I repeatedly tried to reconnect, and when she finally answered, she put me on hold again and hung up. This forced me to rush to the surgery to get information. The admin staff then told me a nurse would call that afternoon, but no call came. Only after I followed up did a nurse contact me the next day. Additionally, an admin employee emailed my referral to a non-existent email address, preventing the hospital from receiving it or scheduling an appointment. After numerous calls to both the surgery and hospital, I discovered the referral was sent to an email account that had been defunct for years. The standard of care is absolutely unacceptable, and I have zero trust in this practice. I'm immensely relieved that I've moved away and can now register with a different GP.

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