Conway Medical Centre

Medical professionals are excellent, but the front desk staff demonstrate a remarkable lack of interpersonal skills when interacting with patients. They appear robotic, almost like automated..

The general practitioners at this clinic are competent, but the front desk staff urgently require customer service training in basic interpersonal communication. Their demeanor is consistently..

A truly abysmal healthcare provider. They consistently fail to pick up phone calls, and on the rare occasion they do, they immediately disconnect. The phone line is perpetually engaged, the..

The front desk staff and other employees displayed an unacceptable level of discourtesy. Their conduct falls far below the professional standards expected in a medical setting. If their attitude..

The employees here are incredibly discourteous and seem incapable of displaying even the most basic friendliness or warmth.

Wait times are consistently excessive, and getting through seems impossible.

Utterly frustrated by the customer service experience when attempting to discuss my mother's prescription. I was stuck in a queue for a staggering two hours, despite being third in line. The staff's..

I phoned in and the front desk staff member was incredibly supportive, quickly addressing my concern. Iman truly represents the best of Conway medical centre and deserves recognition for her..

I consider this to be the most terrible medical practice I've ever encountered, especially when attempting to schedule an appointment, which is an incredibly challenging task. It's utterly..

The front desk staff display a shocking lack of professionalism and basic courtesy. Their communication skills are abysmal, especially when I was attempting to schedule a precise appointment for my..

I spent two excruciating hours on hold today, and when someone finally answered, the receptionist Lubna demonstrated an appalling lack of professionalism and basic customer service skills. Her..

Receptionists display an appalling lack of professionalism, demonstrating zero understanding of basic customer service or patient courtesy. The service is abysmal, with wait times stretching beyond..

ABSOLUTELY ABYSMAL SERVICE, the personnel consistently ignore incoming calls, and when they do answer, their demeanor is entirely unprofessional. Repeatedly, these incompetent employees will pick up..

The front desk staff are incredibly unprofessional and completely unacceptable. Whoever is managing this practice, whether Dr. Prasad or the current leadership, urgently needs to either terminate..

Absolutely terrible customer experience

The absolute worst medical practice, I would never suggest this to anyone! The front desk staff are completely incompetent and should be closely monitored and fired right away. The service quality..

Absolutely appalling conduct from these discourteous front desk staff. I ring precisely at 8:30 am and miraculously, in mere moments, they claim to be completely scheduled. They're interacting with..

Absolutely terrible service. If you arrive even slightly behind schedule, they'll immediately cancel your appointment. However, when the tables are turned, you'll find yourself waiting 30-60 minutes..

The conduct of the reception staff towards patients is utterly appalling. Their approach is shockingly insensitive and dismissive, displaying a total lack of compassion. Patients seek understanding..

Why are their telephone support staff so discourteous and ill-tempered? We comprehend the challenges of your job and acknowledge your workload, but please compose yourselves more effectively to..