RR

Ruwan R. one year ago • From Google

Rating

Bad

Dangerous medical mistake puts patient's life at risk

I am writing to formally express my serious concerns about my recent interaction at Mount Chambers Surgery. Yesterday morning, I attempted to book an appointment by phone, which involved being on hold for over 45 minutes. Ultimately, I was instructed to visit the dispensary in person regarding my repeat prescription. Upon arrival, I pressed the dispensary buzzer, and a staff member eventually emerged. She appeared distracted while on a phone call. When I explained my critical situation - completely out of my asthma inhaler and experiencing breathing difficulties - she demonstrated minimal empathy. Her attitude was dismissive and condescending, making me feel as though my medical needs were insignificant. I meticulously documented my personal details and medication requirements, even presenting my current inhaler as a reference. The staff member seemed to record the information accurately. However, when I collected my prescription from the pharmacy, I was inexplicably provided with a Salbutamol Sulfate Easyhaler (dry powder) - a medication I never requested or previously used. I strongly suspect this was an intentional error. Consequently, I am now experiencing severe respiratory challenges because this inhaler is inappropriate for my specific medical condition. My health is seriously compromised, and I am extremely distressed. Moreover, the staff member's communication was unprofessional and appeared discriminatory. I felt completely disrespected and marginalized during this entire interaction. I am urgently requesting a comprehensive resolution. My immediate needs include obtaining the correct medication and a thorough review of the staff member's conduct. The mishandling of my medical requirements is unacceptable and potentially dangerous. I'm RUWAN

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