Bryntirion Surgery
JJ
Jill J. one year ago • From Google
Bad
I was hopeful that their takeover would bring improvements, but I couldn't have been more mistaken. The situation has deteriorated to the point of medical negligence, which is absolutely unacceptable. Two weeks ago, I attempted to request a repeat prescription, enduring a lengthy hour-long wait only to be told to call back on Monday at 8. When I did so, they promised the doctor would process it the next day. Optimistically, I went to collect the prescription on Thursday, but it was nowhere to be found. Another prolonged phone call ended with the line disconnecting for the night. The following day, they "printed" a prescription, which we waited to have signed. Upon returning home, I discovered it was completely incorrect. Calling again the next Monday, I spoke with the same unhelpful receptionist who was uncertain about the previous issues. She scheduled a pointless phone appointment with a doctor. The physician eventually processed the prescription, but when we went to collect it, it was STILL not available. The receptionist was clueless about its whereabouts and promised the doctor would handle it again. While the doctors themselves are competent during consultations, their administrative processes are dangerously inefficient and could potentially harm patients. This prescription is critically important for my disabled 12-year-old son! Their online appointment system is equally frustrating. I submitted a nurse appointment request over a month ago, only to be told they only contact patients when space is available - which, essentially, means never. Leaving my previous medical practice for this one was undoubtedly the worst decision I've made!!!!
margaret e.