Hollyns Health & Wellbeing - Clayton
Tammy C. 4 years ago • From Google
Bad
Dangerous medical negligence puts elderly patient at risk
If I could give a negative review, I absolutely would. I'm writing this on behalf of my mum, a robust and self-reliant woman in her 70s who spent her career as a dedicated nurse caring for others. She requested a repeat prescription well in advance but was left waiting 7 days, with the pharmacy doing their best but ultimately powerless. Her GP had recommended increasing her medication and scheduling a review in a week, and should have simultaneously issued additional medication, knowing she would run out before the next supply. Shockingly, this medication change wasn't even documented in her medical records, according to reception staff (a separate issue entirely)! The medication in question cannot be stopped suddenly without risking symptom escalation. Consequently, her health has deteriorated, and today she's trapped in a phone queue, currently number 31, with little hope of speaking to anyone. I'm bewildered by this surgery's archaic practices - while I understand COVID isn't completely over, the pandemic's acute phase has passed. Patients, especially vulnerable elderly individuals with chronic conditions, should be receiving in-person consultations. If these practices don't improve, I'll have no choice but to escalate this to the local CQC. The service is utterly unacceptable.
The service is abysmal. Repeatedly, they've arbitrarily discontinued my prescriptions without warning, including my statin medication, claiming a review was necessary but failing to even conduct a..
Hollyns Health & Wellbeing - Clayton
David O.
Despite being registered at the Allerton Health Centre, I recently had an exceptional experience at the Clayton centre. At 8:10 am, I called and explained that two rounds of antibiotics had been..
Hollyns Health & Wellbeing - Clayton
Lucy R.
I met with an incredibly compassionate nurse (I think she was called Emma) who was exceptional and truly helped me feel relaxed. As anticipated, the phone lines are congested in the early hours, but..
Hollyns Health & Wellbeing - Clayton
hooch h.
I got a message suggesting I schedule a medication consultation with a nursing professional. I called the medical center and was third in line at 11:45, but was connected surprisingly quickly within..
Hollyns Health & Wellbeing - Clayton
Sharon H.
The surgical facility desperately requires a comprehensive CQC reassessment, as its performance was already subpar prior to the pandemic and has now deteriorated catastrophically. For working..
Hollyns Health & Wellbeing - Clayton
Ronnie H.
I was able to schedule a convenient time slot and received excellent care from all staff members I encountered. The post-appointment communication was also satisfactory.
Hollyns Health & Wellbeing - Clayton
Rob S.
Their prescription management is an absolute shambles. It's an insult to even label this as a health and wellness service.
Hollyns Health & Wellbeing - Clayton
Kyle B.
My prior interactions with this organization through professional channels were incredibly frustrating, and as someone whose partner is a patient, I am continuously astounded by their remarkably..
Hollyns Health & Wellbeing - Clayton
Siraj A.
Booking an appointment here is an absolute nightmare. Their scheduling system feels like it's stuck in the past, making the entire process incredibly frustrating. After numerous failed attempts, I..
Hollyns Health & Wellbeing - Clayton
Entwined E.
Total embarrassment. Steer clear of this place.
Hollyns Health & Wellbeing - Clayton
Spencer420 S.
If a zero-star rating existed, I'd absolutely assign it to this medical practice! The staff and receptionists display abysmal attitudes and completely lack patient interaction skills. Despite an..
Hollyns Health & Wellbeing - Clayton
Luke A.
The medical practice follows typical protocols, but their morning appointment scheduling at 8am is impractical. There's no online booking option, and booking future appointments is challenging. When..
Hollyns Health & Wellbeing - Clayton
Anonymouse
The appointment was 20 minutes late. Whilst waiting I was in the main reception and not a further, unsigned reception area and I was worried being hard of hearing that I’d missed my name being..
Hollyns Health & Wellbeing - Clayton
Zawar K.
Utterly unacceptable customer support from start to finish! While battling Covid recently, I've been attempting to connect with their team, but it's been a complete nightmare. Neither at home nor at..
Hollyns Health & Wellbeing - Clayton
Hal b.
What an absurd medical practice. I attempted to schedule a doctor's consultation at 8am, only to find myself in a phone queue at position 35, which abruptly disconnected at 8:20am. Upon redialing, I..
Hollyns Health & Wellbeing - Clayton
Nobody (.
Excellent medical professionals and top-notch care
Hollyns Health & Wellbeing - Clayton
Lord F.
Genuinely convinced this medical practice is operated by sadists who display zero empathy, from the receptionists to the nursing staff - and the doctors are practically invisible. Booking an..
Hollyns Health & Wellbeing - Clayton
Sam C.
Utterly unprofessional medical practice that endangers patient safety through prescription errors and negligence. - Phone lines are a nightmare, with wait times stretching between 20-45 minutes -..
Hollyns Health & Wellbeing - Clayton
Ash S.
Absolutely terrible. I've been calling daily for a week, and every single time they claim they're completely full and have stopped allowing advance bookings. It's completely ridiculous and..
Hollyns Health & Wellbeing - Clayton
Kila K.
I arrived for a DVLA appointment, following the letter's instruction to avoid fluids for 2 hours before the urine test. However, Dr. Suleyman immediately requested the sample, and when I asked for..
Hollyns Health & Wellbeing - Clayton
Iain (.