St Stephens Gate Medical Practice
Kyle G. 2 years ago • From Google
Poor
Dangerous medical negligence puts patient at serious risk
The medical practice is pushing patients towards online prescription management, which failed me when I urgently needed medication. The receptionist was incredibly dismissive, attempting to redirect me to 111 instead of simply asking a doctor to help. It would literally take moments to cancel and reissue a prescription. As someone on a controlled medication that prevents me from becoming psychologically unstable, I was desperate and increasingly frustrated. When I explained my critical situation, their response was to threaten ending the call because I was visibly distressed. Ironically, they seemed oblivious to the dangerous situation of potentially withholding antipsychotic medication from someone who needs it to remain stable. I will definitely be filing a formal complaint, though I have little faith anything will change given the apparent indifference to mental health concerns among the surgery staff.
Medical professionals vary in their approach and compassion. In my personal journey with this surgical procedure, every interaction has been deeply unsatisfactory. The entire experience felt cold..
St Stephens Gate Medical Practice
Africa G.
The employees, especially those at the front desk, consistently demonstrate a high level of professionalism and are incredibly supportive in their interactions.
St Stephens Gate Medical Practice
H H.
Terrible encounter with doctors at St Stephens Gate Medical Practice. One physician completely missed diagnosing my medical condition (which I later discovered had clear, potentially..
St Stephens Gate Medical Practice
David H.
In the past, the NHS prioritized patient-centered care, but now it has devolved into a bureaucratic system obsessed with metrics and checkboxes, completely disregarding patient well-being and..
St Stephens Gate Medical Practice
Hilary W.
The front desk staff demonstrate a composed and courteous demeanor. The general practitioners I've consulted are consistently compassionate and attentive, with the same holding true for the nursing..
St Stephens Gate Medical Practice
Kyle G.
The medical practice is pushing patients towards online prescription management, which failed me when I urgently needed medication. The receptionist was incredibly dismissive, attempting to redirect..
St Stephens Gate Medical Practice
Valy J.
My encounter with a male receptionist this afternoon was extremely frustrating. He was completely unhelpful when I tried to obtain a repeat prescription for a critical medication that I had ordered..
St Stephens Gate Medical Practice
Richard S.
Medical professionals completely disregard my concerns and consistently prescribe inappropriate treatments! Total incompetents!!!
St Stephens Gate Medical Practice
Tristan P.
An extremely discourteous male front desk staff member I just interacted with via telephone call
St Stephens Gate Medical Practice
stuart s.
I'd rate them even lower if possible. Since expanding into minor surgical procedures like Cataract treatments, they've completely neglected their core GP responsibilities. Every single one of my..
St Stephens Gate Medical Practice
Christian S.
This surgery has significantly deteriorated over recent years, particularly since the departure of seasoned, skilled physicians. When a doctor begins the consultation by declaring "we've only got 5..
St Stephens Gate Medical Practice
Elizabeth W.
During a recent health incident involving an allergic reaction, I experienced exceptional treatment from the entire St Stephens Gate medical staff. Dr Healy, who was on duty, along with Laura the..
St Stephens Gate Medical Practice
Kerstinhermine W.
The service is utterly abysmal. What was once a decent practice has now become impossible for booking a female physician. Despite having private coverage and simply needing a referral, I've been..
St Stephens Gate Medical Practice
1EveLouise 1.
Just had an excellent encounter with this medical facility. After relocating recently, my child fell ill, and the clinic was incredibly efficient, getting her registered in practically no time at..
St Stephens Gate Medical Practice
Jonathan F.
Utterly disastrous. Previously excellent, it has now devolved into a total farce. Medical professionals display a shocking lack of concern. They minimize patients' issues and consistently..
St Stephens Gate Medical Practice
Laurence C.
Incredible medical procedure and personnel - I've never experienced such exceptional care before.
St Stephens Gate Medical Practice
Andy P.
What was once a top-notch medical practice has now deteriorated significantly, using Covid as a convenient pretext to implement GP lifestyle improvements at patients' expense. The service has become..
St Stephens Gate Medical Practice
Debbie C.
I've been a patient at St Stephens Gate Medical Practice for nearly four decades, witnessing its journey from a small surgery on Unthank Road to its current medical centre location. Throughout this..
St Stephens Gate Medical Practice
Stephanie D.
Since joining in January, I've been thoroughly impressed with the practice. The staff are genuinely attentive and take care to thoroughly understand and address any concerns I raise. The callback..
St Stephens Gate Medical Practice
Sophie T.
I would absolutely rate this zero stars if possible!! The front desk staff are incredibly discourteous and their leadership is equally terrible… I've been battling mental health challenges for years..
St Stephens Gate Medical Practice
Rob E.