Victoria Road Surgery
Eleanor B. one year ago • From Google
Bad
Dangerous medical practice with zero accountability
I would give 0 stars if I could. Absolutely shocking medical service that I strongly advise avoiding. They falsely informed my mother that her CT scan results were normal when the hospital hadn't even sent them - completely unacceptable and potentially life-threatening. I received a generic apology email claiming they'd investigate staff training. Do I believe they actually will? Highly unlikely. Discourteous reception staff who consistently fail to follow through on their promises. I've attempted multiple calls about various issues, only to be cut off when finally reaching the queue. This morning, I tried requesting my grandfather's prescription and was told I shouldn't call during busy periods - after being disconnected twice yesterday, what choice did I have? These persistent phone problems have been ongoing for months and are inexcusable. I attempted to arrange a flu vaccination for my immobile grandfather. They cancelled the appointment and promised to reschedule, but never did. They've misplaced blood tests, made patients wait beyond scheduled times only to cancel appointments... the problems are endless. They should be thoroughly embarrassed by their treatment of my family - Fortunately, I've transferred to a significantly better practice, my grandfather will soon follow, and we plan to move my mother's care as well. We simply cannot risk continuing under such substandard medical care.
The surgical procedure went exceptionally well. The medical staff provided excellent care and maintained perfect punctuality throughout my treatment.
Victoria Road Surgery
Siuzana J.
Exceptional medical care with a compassionate team. The front desk staff are consistently supportive, and the physicians genuinely strive to provide the best possible assistance within their time..
Victoria Road Surgery
Fozia K.
Top-notch medical procedure with excellent results. Highly satisfied with the surgical outcome and overall experience.
Victoria Road Surgery
Ahsan R.
I recently attended my scheduled visit, and the personnel were incredibly helpful and accommodating. They attentively listened to my concerns and provided thoroughly professional responses to all my..
Victoria Road Surgery
Anoop V.
An absolute nightmare of a medical clinic. Their scheduling process is completely archaic, and securing a consultation seems practically impossible.
Victoria Road Surgery
Arben M.
The staff here are completely ineffective, unaccommodating, and discourteous. Their phone demeanor suggests total indifference to patient needs. Over the past several days, I've repeatedly tried..
Victoria Road Surgery
Jackie J.
I contacted the pharmacy on Thursday, June 19th, detailing my urgent need for rescue medication due to a COPD exacerbation. They assured me the prescription would be ready at the chemist within 24..
Victoria Road Surgery
Sylvie L.
Seek out a different general practitioner. This practice is compromising patient safety and failing to provide proper medical care. They neglect fundamental examination steps like checking..
Victoria Road Surgery
Ish S.
I want to highlight Dr Caruana as a standout medical professional who breaks the mold of typical healthcare experiences. Unlike many physicians who reflexively rely on Google during consultations,..
Victoria Road Surgery
Rachel C.
I'm awarding this top rating solely because of the exceptional personnel at this practice. Specifically, the nurse who drew my blood deserves high praise. Typically, I'm an incredibly challenging..
Victoria Road Surgery
Dr A.
This medical practice is beyond terrible. Their phone communication is non-existent, with receptionists who seem to think they're medical professionals - except for one decent staff member. I'd..
Victoria Road Surgery
Ayran S.
A few of the medical professionals are competent, but the front desk staff are completely unprofessional. The woman managing the clinic, Ash, appears to be neglecting the serious issues with her..
Victoria Road Surgery
F M.
My sentiments about this medical practice are somewhat divided. Dr. Cameron appears genuinely committed to understanding patients, despite not being particularly warm, and he makes a concerted..
Victoria Road Surgery
Lidija L.
Exceptional care provided by a highly skilled medical team. I want to express my gratitude to Dr. Caruana, nurse Fareen Akhtar, Dr. Ahmed Fuad, and the entire reception staff for their outstanding..
Victoria Road Surgery
Arif A.
I am absolutely impressed with this general practice. Having recently registered, I can confidently say the care and expertise of the staff are genuinely exceptional. Right from the initial..
Victoria Road Surgery
Naz N.
Since the pandemic, this medical practice has undergone significant transformation. It's now impossible to schedule appointments in advance, despite having numerous physicians on staff. The clinic..
Victoria Road Surgery
Maja S.
I've been attempting to contact the medical practice for three consecutive days, and each time I'm left waiting on hold for nearly three-quarters of an hour with no response. My blood test, which..
Victoria Road Surgery
Janet W.
I've been with this medical practice for over three decades and it used to be exceptional, but that's no longer the case. All the long-standing physicians have departed, and the familiar..
Victoria Road Surgery
Sidra U.
I'm thoroughly satisfied with the care provided by my medical team and administrative personnel. Despite observing other patients frequently mistreating them, they consistently maintain a..
Victoria Road Surgery
Hazel S.
Quick yearly vaccination appointment. Welcoming staff who help you feel comfortable and relaxed.
Victoria Road Surgery
Ihsan R.