West Quay Medical Centre

The service here is absolutely dreadful! The website claims they open at 8.15am, but when I called, the receptionist clarified that while the surgery opens then, phone lines start at 8am. This is..

Welcoming and pleasant employees who provide a positive customer experience.

Absolutely ridiculous. They claim to be a medical facility, but they're a complete farce. I've avoided seeing doctors for ages. After enduring a 45-minute phone queue, I finally speak to someone and..

Absolutely top-notch service today - everything was perfect from the moment I requested a phone consultation right through to my appointment with an outstanding physician. I'm truly grateful for..

Getting assistance here was an absolute nightmare, easily the most frustrating customer service encounter I've ever endured. The process of scheduling an appointment was so difficult and aggravating..

Utterly insufficient. Incapable of handling basic responsibilities such as timely medication refills. Strongly recommend steering clear of this service if you can.

Once an appointment is booked, the service is excellent. The clinic offers convenient parking, a comfortable waiting area, and knowledgeable doctors. However, the challenge lies in actually securing..

Outstanding psychological support services. Meticulously coordinated, empathetic mental health practitioners delivering truly exceptional healthcare within this NHS department.

I stopped by the medical office earlier today with some questions for the front desk team and a scheduled consultation with Dr Lewis. The reception personnel were incredibly supportive and..

West Quay's service has been consistently abysmal. Their phone lines are completely unresponsive, with wait times exceeding an hour for a callback, and they flatly declined to complete medical..

Absolutely dreadful! Utterly appalling! Complete chaos.... making NHS staff appear incompetent. My diabetic son relies on insulin. His repeat prescription was processed smoothly last week, but now..

I'm perplexed by the negative feedback. Yes, the 8am appointment booking system can be frustrating, but this isn't unique to this clinic - it's standard across most GP practices due to chronic..

Every interaction boils down to conversing with an automated system that inevitably disconnects without resolution. The mobile application is utterly useless, offering zero capability to book..

The appointment booking process has deteriorated to a point where it poses a serious health risk due to its complete inaccessibility. This morning, I wasted an entire hour battling their convoluted..

Wonderful employees However, it's simply a medical clinic Delivers exactly as expected The underlying infrastructure is the real challenge for the staff They're doing their best, so let's be..

Hi, just joined here and this medical service appears grand and impressive compared to others I've encountered, but sadly the magnificence is purely superficial. Their appointment system is..

I've consistently had a positive experience at West Quay. Dr. Caley and Dr. Cahill are exceptional professionals who provide clear, helpful information.

I've been attempting to reach out for approximately a fortnight. Additionally, I've enlisted my workplace's general practitioner to help me secure an appointment, given my swiftly worsening mental..

The front desk staff consistently demonstrate exceptional support, with Donna standing out as particularly outstanding. The medical practitioners are remarkably competent and compassionate.

You might perish waiting for a response before being informed that no appointments are available. Absolutely abysmal customer service.