West Quay Medical Centre
PS
Phill S. 3 years ago • From Google
Bad
I've been a loyal patient at West Quay for years, but the past 18 months have been so dire that I'm compelled to share my experience. The level of care has completely deteriorated, with receptionists being abrupt and hostile on the phone, and the on-site pharmacy equally incompetent, seemingly unable to perform basic tasks. Their negligence directly resulted in my disabled daughter experiencing a severe seizure last night. The pharmacy failed to provide a routine repeat prescription, being out of stock for over two weeks without even notifying us. They instructed US to contact every other pharmacy in the area to locate the medication. Desperately seeking the meds, we discovered they were universally unavailable. When told about a higher mg tablet, they couldn't dispense it without a prescription. Returning to the doctor, we were informed they were closing for staff training (hopefully focusing on empathy) and that an emergency doctor would call back. Predictably, no call came. One night without her Epilepsy medication meant my wife and I were awake all night monitoring our daughter after her seizure. They should be thoroughly ashamed. No care, no compassion demonstrated. To add insult, when attempting to call this morning at 8am, I was 38th in the queue. A quick drive by the clinic revealed it completely empty! Utterly unacceptable.
David P.