RM

Rueben M. 2 years ago • From Google

Rating

Poor

Dangerous negligence leads to medical emergency nightmare

Called repeatedly over two consecutive days, finally got through only to find all appointments were booked. With no medication for my progressive multiple sclerosis, the phone representative insisted I could only obtain meds by seeing a GP. Three hours later, I was rushed to QMC by ambulance experiencing a massive seizure triggered by nerve spasms. The front desk staff must carefully review patient notes instead of making hasty assumptions. The QMC consultant is now escalating this significant service failure with the appropriate parties.

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