JM

Jade M. 7 years ago • From Google

Rating

Bad

Dangerous negligence leads to serious health complications

I'm utterly frustrated with the entire medical experience at this practice. A month ago, I was hospitalized with a severe infection that multiple doctors here completely overlooked. Medical professionals have since confirmed I should have been referred to a specialist much earlier. After being discharged, I was instructed to immediately report any further symptoms, but when I tried, the receptionists were completely unhelpful and refused to connect me with a GP or schedule an appointment. I ended up at a walk-in centre, where another infection was discovered, and I'm now on additional antibiotics. My health is deteriorating rapidly - I'm in significant pain, and the medication doesn't seem effective. Despite reporting worsening symptoms this morning, I can't get an appointment until tomorrow afternoon. The receptionists appear totally indifferent to the seriousness of my condition, making me feel completely abandoned and neglected. I've been advised to file a formal complaint with NHS England, which I absolutely intend to do. If the staff had genuinely listened and taken my initial concerns seriously, I wouldn't be in this dire situation. I cannot emphasize enough how strongly I advise against using this medical practice.

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