St Andrews Medical Centre
Anonymouse 2 days ago
Bad
Appointment
BadReception
BadCleanliness
AverageCare
PoorRespect
BadSeen On Time
BadDangerous practice
Writing ⭐☆☆☆☆ I've had repeated problems with Southborough Medical Centre losing my paper repeat prescription requests, despite completing the forms and putting them in the designated box on site. On 8 October, I went into the surgery and completed the repeat prescription paperwork in person. When I phoned on 12 October to check that everything was in order, I was told they had no record of my request and could not find the paperwork. This is particularly frustrating because it isn't the first time this has happened. I've made complaints previously, but I don't feel these issues have been properly resolved. I've also submitted a Subject Access Request relating to CCTV footage that I hoped would help establish whether I had posted my prescription request. I was refused access to the footage I requested. Patients should be able to trust that their repeat prescription requests are recorded and processed reliably. Having to repeatedly chase missing paperwork creates unnecessary stress and uncertainty, especially when medication is involved. Based on my own experiences, I am very disappointed with how these matters have been handled. I would like to see better procedures for recording prescription requests, a proper investigation into missing paperwork, and a more satisfactory response to patient complaints.
Recently, I've had multiple interactions with this medical facility, its physicians, and support personnel. Throughout these encounters, I've been consistently impressed by the high-quality care...
St Andrews Medical Centre
Ben C.
ANIMA An exceptional service. Shortly after submitting my form, St Andrew's contacted me about an unexpected opening for a Musculoskeletal consultation in Rusthall. Remarkably, within just an hour,..
St Andrews Medical Centre
Samantha E.
Recently returned to Southborough, and it's absolutely dreadful. The community seems completely indifferent, which is incredibly detrimental for individuals struggling with mental health challenges.
St Andrews Medical Centre
Ned S.
Hands down, this is the most appalling general practice I've encountered in over four decades. The reception team displays an absolutely atrocious demeanor, treating patients with contempt and..
St Andrews Medical Centre
Vicky W.
My doctor and practice have consistently provided attentive care for our entire family. While the phone lines can get congested, this is a common issue across all medical practices, and it doesn't..
St Andrews Medical Centre
Charlene G.
I reluctantly concur with the sentiments expressed in previous reviews. The front desk service is shockingly poor, demonstrating a complete lack of empathy and professionalism. I was stunned when..
St Andrews Medical Centre
P E.
A tidy and welcoming medical facility with courteous physicians who consistently demonstrate professionalism. However, I'm perplexed by the attitude of certain front desk staff members, whose..
St Andrews Medical Centre
Miguel C.
Stay away from this place. Online appointment booking is restricted to an 8 am to 4 pm window, but even during those hours, the system blocks new bookings. When you attempt to schedule within the..
St Andrews Medical Centre
marion c.
Impossible to get through to them! The phone line is constantly engaged, and scheduling an appointment requires dedicating one to two hours of your time just waiting. Then you're subjected to..
St Andrews Medical Centre
Catherine M.
Exceptional, streamlined, and incredibly compassionate. Every staff member from the front desk to medical professionals was outstanding - we truly appreciate their dedication.
St Andrews Medical Centre
Philip C.
Exceptional medical professionals and support team. The front desk personnel have made remarkable strides in their service quality over the recent twelve months.
St Andrews Medical Centre
Gareth L.
--------------2023---------------- Updating my review, and I'm still frustrated! If possible, I'd downgrade this to zero stars instead of one. Their communication is terrible - they never respond to..
St Andrews Medical Centre
Kim R.
The medical professionals at this practice provide exceptional care. Whether it's managing referrals, following up with specialists, or addressing routine health concerns, the doctors and nurses are..
St Andrews Medical Centre
Nyall M.
This service serves absolutely no purpose. Their assistance is barely existent, essentially functioning as a prescription-writing pharmacy. The anima app is a complete disaster for anyone lacking..
St Andrews Medical Centre
Flying L.
The staff consistently demonstrates exceptional support for our family's healthcare requirements. As local residents and long-standing patients, we've been with this practice for an extended period...
St Andrews Medical Centre
Elzbieta E.
I encountered an extremely unsatisfactory and disrespectful phone interaction today with the medical practice's staff. The receptionist's demeanor was unacceptably harsh and made me feel entirely..
St Andrews Medical Centre
Ann D.
Compassionate and supportive medical professionals who go above and beyond to provide excellent care and assistance.
St Andrews Medical Centre
Nathalie F.
I feel compelled to highlight a positive encounter, recognizing how frequently negative experiences dominate reviews, especially regarding medical practice services that are typically underwhelming...
St Andrews Medical Centre
Indic c.
Medical procedures have devolved into a complete farce. Attempting to schedule a surgical consultation is impossible, with phone lines perpetually engaged. The online consultation system fails to..
St Andrews Medical Centre
Susan W.
As a retired healthcare professional, I can confidently say this is the most exceptional medical facility I've encountered. The entire team demonstrates an unwavering commitment to patient care,..
St Andrews Medical Centre
Ian M.