A

Anonymouse 2 days ago

Rating

Bad

  • Appointment

    Bad
  • Reception

    Bad
  • Cleanliness

    Average
  • Care

    Poor
  • Respect

    Bad
  • Seen On Time

    Bad

Dangerous practice

Writing ⭐☆☆☆☆ I've had repeated problems with Southborough Medical Centre losing my paper repeat prescription requests, despite completing the forms and putting them in the designated box on site. On 8 October, I went into the surgery and completed the repeat prescription paperwork in person. When I phoned on 12 October to check that everything was in order, I was told they had no record of my request and could not find the paperwork. This is particularly frustrating because it isn't the first time this has happened. I've made complaints previously, but I don't feel these issues have been properly resolved. I've also submitted a Subject Access Request relating to CCTV footage that I hoped would help establish whether I had posted my prescription request. I was refused access to the footage I requested. Patients should be able to trust that their repeat prescription requests are recorded and processed reliably. Having to repeatedly chase missing paperwork creates unnecessary stress and uncertainty, especially when medication is involved. Based on my own experiences, I am very disappointed with how these matters have been handled. I would like to see better procedures for recording prescription requests, a proper investigation into missing paperwork, and a more satisfactory response to patient complaints.

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