MB

Missy B. 2 years ago • From Google

Rating

Bad

Dangerous practice discriminates against vulnerable patients

This general practice is promoting a discriminatory and exclusionary approach that breaches legal standards. Their appointment scheduling involves an automated system that demands a text response within a narrow timeframe just to potentially access triage, which is fundamentally flawed and potentially hazardous. The receptionist I encountered displayed an incredibly dismissive and unhelpful demeanor, essentially brushing me off with a vague promise of a future callback. I absolutely reject their high-risk procedural approach. While I am completely willing to discuss my medical concerns, their rigid requirement of responding to a text within 15 minutes is critically unsafe and demonstrates a profound lack of understanding of their patient population's diverse needs. I am committed to filing a formal complaint and will escalate to the Care Quality Commission if necessary. Regrettably, there are no alternative medical practices in my vicinity where I can register.

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