Hazeldene Medical Centre
LL
Lisadam L. 10 months ago • From Google
Bad
STEER CLEAR STEER CLEAR STEER CLEAR!!!!!!!! If I could assign zero stars, I would. The quality of service at this practice is not just unacceptable, but downright hazardous, negligent, and demonstrates a complete absence of concern or compassion from those entrusted with protecting patients' well-being. The so-called medical professionals at this facility display shocking ineptitude, absolute lack of empathy, and total disregard for their professional obligations under GMC standards and NHS guidelines. Rather than prioritizing patient welfare, they appear to selectively treat individuals with dignity, showing clear bias and preferential treatment towards Asian/Indian patients while leaving others marginalized. This constitutes blatant discrimination, which is entirely unacceptable in an NHS environment. The operational infrastructure is completely ineffective. Appointment scheduling is abysmal and futile. Patients are compelled to complete forms that never get processed, phone calls are redirected to pharmacists with minimal expertise in addressing raised concerns, and telephone consultations are managed by staff demonstrably lacking adequate medical understanding. This fundamentally violates NHS guidance on safe clinical practice. The front desk personnel are equally unprofessional - discourteous, unhelpful, dismissive, and incapable of managing even the most straightforward patient requests. Their conduct directly contradicts NHS England's "Patient Rights and Pledges," which guarantee patients respect, dignity, and timely care access. This entire practice represents a significant public health threat. If not already causing harm, it is merely a matter of time before a patient suffers serious consequences due to their incompetence. I will be escalating this matter to the General Medical Council and Care Quality Commission for urgent investigation, as well as to NHS England for breaching statutory patient rights under the NHS Constitution. Candidly, this surgery should be permanently closed before additional patients are endangered. I sincerely hope their misconduct is thoroughly exposed.
Divyesh C.