NB

Nikki B. 2 years ago • From Google

Rating

Bad

Dangerous prescription management puts my health at risk

My medication has been completely removed from my repeat prescription without any explanation. As someone with type 1 diabetes and a newborn baby, having reliable access to my essential medications is absolutely crucial. I've been forced to repeatedly contact the surgery to arrange a callback from the medication manager, who has been calling sporadically once per day and making no genuine effort to reach me when I'm unavailable due to caring for my two-week-old son. Today (Friday), I called again at 4:30pm and was informed that because I'm calling so late, I won't receive a callback until Tuesday. This means I'm now caring for my baby while being without my necessary medication. If they hadn't arbitrarily decided to eliminate all my medications from my prescription without reason or notification, this situation would never have occurred. The timing of this action, coinciding with the arrival of my newborn, is particularly absurd. The receptionist today even spoke to me as if I were at fault for calling late and not answering their single, random phone attempt. Perhaps they should: 1) stop removing critical medications from prescriptions without reason or communication, and 2) develop a more modern system for connecting patients with the right person to address urgent medication needs. It's really not complicated.

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