St. Peters Surgery
Nikki B. 3 years ago • From Google
Bad
Dangerous prescription management puts my health at risk
My medication has been completely removed from my repeat prescription without any explanation. As someone with type 1 diabetes and a newborn baby, having reliable access to my essential medications is absolutely crucial. I've been forced to repeatedly contact the surgery to arrange a callback from the medication manager, who has been calling sporadically once per day and making no genuine effort to reach me when I'm unavailable due to caring for my two-week-old son. Today (Friday), I called again at 4:30pm and was informed that because I'm calling so late, I won't receive a callback until Tuesday. This means I'm now caring for my baby while being without my necessary medication. If they hadn't arbitrarily decided to eliminate all my medications from my prescription without reason or notification, this situation would never have occurred. The timing of this action, coinciding with the arrival of my newborn, is particularly absurd. The receptionist today even spoke to me as if I were at fault for calling late and not answering their single, random phone attempt. Perhaps they should: 1) stop removing critical medications from prescriptions without reason or communication, and 2) develop a more modern system for connecting patients with the right person to address urgent medication needs. It's really not complicated.
I've consistently had positive experiences with this service. However, their lack of an online appointment scheduling system is a significant drawback. It's surprising and inconvenient that in our..
St. Peters Surgery
Eleanor H.
Scheduling an appointment is incredibly difficult, and several of the physicians display a distinctly unprofessional and discourteous demeanor.
St. Peters Surgery
Aos R.
The medical practice at St Peters is exceptionally well-organized, hygienic, and most importantly, compassionate and empathetic. The front desk staff are consistently quick and efficient in..
St. Peters Surgery
Callom H.
The staff here consistently provide exceptional care across all departments, from physicians to nursing to front desk personnel.
St. Peters Surgery
Jacek B.
Vintage medical procedure with room for refinement! Not ready to divulge specifics just yet! Appreciate the opportunity.
St. Peters Surgery
Suzy G.
Been a loyal patient here for years, and while developing their app took some time, that's my only minor critique. The medical staff are incredibly compassionate and professional - absolutely no..
St. Peters Surgery
Jane S.
A heartfelt thank you to DR Robin's for their incredible care of my father today. I'm truly grateful and overwhelmed by their support during this challenging time. Without their help, I would have..
St. Peters Surgery
L L.
On May 28 at 10 AM, I attempted to schedule an appointment, but the receptionist claimed it wasn't urgent and could only arrange a GP consultation for May 29 at 10 AM. When I specifically asked if I..
St. Peters Surgery
Mycroft L.
Consistently received top-notch customer support.
St. Peters Surgery
Georgy G.
My surgical experience has been absolutely terrible. My blood test results indicate long-standing liver issues, but despite my repeated attempts, no physician will authorize a diagnostic scan. I've..
St. Peters Surgery
VARSHAA A.
I've been a patient at this surgery for four years and have consistently received excellent care from the general practitioner and the entire staff team.
St. Peters Surgery
Kah-Ho L.
I've visited this medical practice twice since changing providers, and the staff have been responsive and efficient in addressing my health concerns. The handover between general practitioners was..
St. Peters Surgery
michael m.
The reception staff at this medical practice is absolutely appalling. The woman working the front desk is undeniably the most unprofessional employee I've ever encountered. Her communication style..
St. Peters Surgery
Elliott J.
Got slapped with a parking ticket during a lengthy medical appointment in the hospital parking area. A doctor assured me not to stress and that everything would be okay. Recently, I've been hit with..
St. Peters Surgery
Julie O.
The front desk team continues to provide excellent, friendly service with their typical professionalism and warmth 👍 😀
St. Peters Surgery
D W.
Attempting to contact them by phone is futile, electronic consultations go unanswered, and on the rare occasion you do get seen, the healthcare provider seems irritated and eager to rush you out...
St. Peters Surgery
Wendy S.
I've been registered with this medical practice for close to three decades, and I can honestly say I've experienced very few issues. While appointment availability can sometimes be challenging, I..
St. Peters Surgery
Kevin G.
We initially chose St Peter's surgery as our new healthcare provider since they were accepting new patients. After completing the registration paperwork, we waited patiently for weeks without..
St. Peters Surgery
Karah M.
My mother's appointment was shifted an hour later with minimal warning, which I acknowledge could be due to urgent circumstances. Nonetheless, my mum's health was deteriorating. I quickly brought..
St. Peters Surgery
C T.
Front desk staff acting like they're medical professionals, demanding a comprehensive explanation for why you're seeking medical consultation
St. Peters Surgery
Faine B.