Carrington House Surgery
Lil B. 2 years ago • From Google
Bad
Dangerous receptionists and terrible medical service
This medical practice has been a complete disaster for an extended period. The doctors are compassionate, but securing an actual appointment is incredibly challenging. The front desk staff are exceptionally discourteous and are making administrative decisions far beyond their professional scope - to the point where they essentially control the entire operation. During the pandemic, after having my bag stolen and losing my inhaler, I attempted to obtain a replacement. The receptionist refused to help without an appointment, dismissing the urgency of my situation and only offering a booking three weeks later (despite my daily inhaler requirement). When I became visibly distressed, she accused me of being rude, which left me speechless due to my poor confrontational skills. Ultimately, she denied me an inhaler, resulting in two days without medication and a subsequent asthma attack that required emergency hospitalization. The Stoke Mandeville doctors confirmed this was clear negligence, stating the receptionist should never have been permitted to make such a critical decision. I received an inhaler that day and was told replacing it should always be straightforward. I'm not typically someone who makes significant complaints, so I initially remained silent. However, experiencing similar treatment again prompted me to share my experience. UPDATE: A Wycombe hospital physician specifically advised me to change medical practices, noting Carrington House's notoriously poor reputation. When a doctor suggests the practice is widely known as problematic, you know something is seriously wrong.
Complete disregard for patient well-being and basic medical responsibility. An infant, barely three months old, was incorrectly medicated and subjected to repeated bureaucratic deflections. To..
Carrington House Surgery
Natasha K.
Something is fundamentally different at Carrington House. I previously held the surgery in high regard. The nursing staff remains excellent, and most physicians are wonderful, but everything else..
Carrington House Surgery
Julia B.
I'd rate this zero out of five stars if possible. Consistently impossible to secure a same-day appointment, spending hours queuing only to be turned away and told to call back the next day - a..
Carrington House Surgery
Val-Valentina M.
I wish I could assign a negative rating to this establishment. The experience was utterly appalling, characterized by complete disorganization and a total absence of customer service. My advice:..
Carrington House Surgery
jay s.
I interacted with DAISY, who demonstrated extreme unprofessionalism and incompetence, particularly when addressing my three-month-old baby's skin condition. Her approach was shockingly rude and her..
Carrington House Surgery
Sunnie C.
I contacted the reception to schedule a consultation, which was set for 5 weeks in the future. I suspect I have a UTI or cystitis - not urgent, but bothersome. I attempted to call at 8:30 AM for an..
Carrington House Surgery
Mike C.
Getting an appointment here is about as likely as spotting Santa Claus. The sole occasion I successfully saw a healthcare professional was when a nurse attended to me under a mistaken premise. Right..
Carrington House Surgery
Hannah B.
If I could award them zero stars, I absolutely would. Steer clear of registering with this medical practice. Their patient care is utterly deplorable. I have received zero support or meaningful..
Carrington House Surgery
steve s.
My aging mother has been dealing with type 2 diabetes, and throughout her journey, she's received zero guidance or support. Securing a medical consultation seems utterly unattainable! There's..
Carrington House Surgery
Arline H.
I've been a patient at this medical practice in Wycombe for a quarter-century. Previously, it was an excellent facility with top-notch physicians. As many others have noted, securing an appointment..
Carrington House Surgery
Thomas C.
Singling out this particular surgery might not be entirely fair, as my experiences with the NHS have been consistently subpar across multiple interactions, which I typically try to avoid (a..
Carrington House Surgery
Annelise H.
failed to inform me about a medication they prescribed. it took more than four weeks to provide me with my complete medical documentation.
Carrington House Surgery
Fiona I.
Deeply disappointed with the care provided. I've been sick for seven days and failed to secure a phone consultation. Forced to turn to 111 for an in-person appointment instead. It's frustrating that..
Carrington House Surgery
Stuart J.
Recently, I shared a critical review about this medical facility. After their thoughtful response to my grievance and in the spirit of objectivity, I'm providing an update. Essentially, they..
Carrington House Surgery
Mike R.
The staff members are pleasant, but the patient care is seriously lacking. I've been attempting to schedule an appointment for a fortnight, and today when I finally got through, I was informed no..
Carrington House Surgery
Be s.
Once, this medical practice was a shining example of healthcare in the region, but now it has drastically deteriorated. They operate with a bureaucratic, impersonal approach that seems more focused..
Carrington House Surgery
Srezz S.
Completely worthless, utterly pointless. This service deserves to be removed from the NHS registry and, more critically, stripped of all taxpayer financial support.
Carrington House Surgery
Marmita E.
Communication with this medical practice is a complete nightmare. Their phone system is a perpetual roadblock - the automated message kicks in at opening time, immediately declaring they're fully..
Carrington House Surgery
Nazia S.
The quality of care at this medical practice has significantly deteriorated. I've completely lost faith in their services due to the persistent inability to secure an appointment. Despite being a..
Carrington House Surgery
Ahmed S.
Scheduling an appointment here is incredibly frustrating. At 8:30 AM, I attempted to book a slot for my daughter and found myself at number 36 in the queue. Just 20 minutes later, a message..
Carrington House Surgery
misa a.