Kingsway and Bramingham Medical Centre (Luton)
AF
Andy F. 3 years ago • From Google
Bad
STEER CLEAR OF THIS SURGICAL PRACTICE IF YOU CARE ABOUT YOUR WELLBEING OR THAT OF YOUR FAMILY. Requesting repeat prescriptions is akin to herding cats, and that's the most diplomatic way I can describe it without risking review removal. Living with complex physical and mental health challenges that demand consistent, critical medication, I typically use their online ordering system. Despite submitting requests well in advance, it invariably takes multiple phone calls to prompt staff to perform their basic duties. Encountering anyone other than Pat and Jenny (the sole competent staff members) means enduring condescending interactions and potential accusations of dishonesty. This month's struggle involved sleeping tablets - crucial for managing chronic pain and PTSD-related intrusive thoughts preventing rest. After 7 days, 6 phone calls, and zero progress in medication authorization, I've been left sleepless. Anyone familiar with sleep deprivation understands its potential to destabilize mental health. Compounded with existing complex issues, this becomes an unnecessary, exhausting battle for survival. I'm writing this following a police-initiated psychiatric hold after a suicide attempt. Thankfully, I survived, sparing my loved ones unimaginable grief. But when daily existence is already a struggle, and your own medical practice refuses prescribed medication, how can one possibly persevere? Some might find this dramatic, but I challenge them to imagine themselves in such a situation. No one deserves this torment. To anyone considering registering with this practice: ABSOLUTELY NOT. You don't need this level of stress, anguish, and potential harm. I'm forced to award 1 star, though in truth, they deserve none whatsoever.
Shabana S.