Longfield Medical Centre
AL
A L. 2 years ago • From Google
Bad
If I could, I would give this surgery zero stars. This is arguably the most abysmal medical practice in the entire country! It appears these profit-driven individuals are solely focused on generating revenue through their pharmacy. They've clearly invested heavily in expanding the pharmacy, completely neglecting improvements to general practitioner services. Their greed is so extreme that they've converted the waiting area into pharmacy space, leaving patients with barely any room to sit while awaiting treatment. Elderly patients are treated with utter contempt. They have virtually no chance of securing an appointment due to their limited internet access, and their health concerns are consistently overlooked. A cherished friend tragically passed away due to their negligence. We discovered in her medical records that a local NHS service had alerted the surgery about her dangerously low blood pressure, but they couldn't be bothered to acknowledge this critical information. Consequently, they continued prescribing high blood pressure medication, which left her disoriented and caused two devastating falls that ultimately resulted in her death. Despite having supposed 'medication reviews' conducted via telephone, no one actually examined her records. They recklessly continued prescribing medication without even checking her blood pressure at the surgery. Her family repeatedly requested in-person appointments, but these heartless staff continue using COVID as an excuse to avoid face-to-face consultations. Their new automated system is completely dysfunctional! How can artificial intelligence possibly assess a patient's need to see a doctor? The receptionists are absolutely deplorable. How many more patients must die or suffer severe health complications before the Care Quality Commission intervenes and shuts down this dangerous practice? I implore you, if you've experienced negative treatment here, do not remain silent. They must be reported!! Healthwatch.co.uk provides excellent support for initiating complaints. Just reading the horrific experiences shared in these reviews demonstrates that this surgery is fundamentally unfit for purpose and requires urgent intervention before more innocent lives are needlessly endangered!!
Nicky G.