Estuary Group Practice

The clinical staff were unhelpful and the reception team displayed poor attitudes. The only positive experience was with the anticoagulation service, where the team members were excellent. Over a..

The team here are genuinely supportive and handle enquiries efficiently. I'm always able to see a clinician when required. Much appreciated.

Obtaining an in-person appointment requires multiple attempts, and the quality of care received can vary considerably depending on which clinician you see. When a clinician is unfamiliar with your..

Outstanding care provided by the clinical team and support staff who consistently exceed expectations compared to other practices I have attended. Every request is handled with genuine willingness..

I have been attempting to arrange a consultation since mid-April. The practice advised me to book an appointment on a specific date, however each day the available slots reached full capacity before..

The quality of care can vary significantly depending on which staff member you encounter.

It has been quite challenging to obtain an appointment with a clinician, and this difficulty was not attributable to pandemic-related circumstances. My regular GP was unavailable for an extended..

The practice website requires significant updating. Basic functions like submitting address changes are not available through email, which seems outdated for modern standards. This is frustrating to..

This practice used to maintain reasonable standards with helpful clinical and administrative staff when contact was established. However, since the pandemic period, the appointment system has..

I have had a very frustrating experience at this surgery. There have been several issues with my prescriptions and communication has been poor, with delayed responses to calls. I attended an..

I would give this practice the lowest possible rating if I could. My son experienced what I feel was inadequate care at this surgery following a serious illness earlier in the year. When he attended..

The reception staff were unhelpful and the overall service at this practice was disappointing.

Resolved the issue quickly! Managed to obtain an urgent prescription for misplaced medication, with the matter handled in under thirty minutes.

After suffering low blood pressure causing fainting episodes approx 6 wks following my AVR (open heart surgery) I telephone the Gowerton surgery for an appointment & am greeted with screening..

I'm puzzled by the continued requirement to telephone for appointments on a first-come, first-served basis at this practice. Acquaintances from various other areas seem to have no difficulty..

How can you have 15 doctors, providing for x3 surgery’s, yet every time I go to, after struggling to get an appointment, but when I attend the surgery (to which there are x3 in the practice?) there..

Generally the clinical staff are great, however the pharmacy service is poor. Every time I need to collect my prescription there is some sort of issue. I am sick of waiting for ages while issues are..

Excellent and kind service from the team at this practice. When it truly counts, they demonstrate exceptional attentiveness and care!

The practice now requires patients with internet access or a smartphone to communicate with reception exclusively through their messaging application. However, when attempting to use the app, it..

The reception staff came across as unwelcoming and somewhat dismissive. There appeared to be an attitude of superiority that felt particularly insensitive given that patients are often vulnerable..