Eaglescliffe Medical Practice
Kelvin M. one year ago • From Google
Bad
Deaf Patient Faces Discrimination Accessing GP Services
Frustrated with attempting to contact my GP by phone, I face significant challenges due to my deafness while trying to secure prescriptions or appointments for myself and my children. We rely on RelyUK, also known as TypeTalk, for communication. Unfortunately, when the RelayUK Operator explains that I am using this service because of my hearing impairment, calls are frequently disconnected. To be frank, this situation constitutes a form of discrimination under the Equality Act 2010. It is disappointing that the NHS fails in addressing these issues; even their NHS app does not connect with our GP's office effectively—rendering it impossible to make requests through it—which forces me back to calling them directly only to encounter further disconnections!
Total mockery of healthcare professionals; I've been a patient at this facility for an extended period and was ultimately removed from their patient roster for voicing my honest opinion.
Eaglescliffe Medical Practice
Lisa R.
My mother was compelled to switch to this medical practice following her hospital stay and rehabilitation in a care facility, which uses this particular practice. After three weeks, she was..
Eaglescliffe Medical Practice
Helen R.
I visited Dr Hindmarsh for the first time today, and he was absolutely delightful. His warm demeanor and attentiveness were remarkable - he genuinely listened to every detail I shared and addressed..
Eaglescliffe Medical Practice
liz w.
A companion dropped by to assist me in securing a medical consultation (with a potential tonsillitis diagnosis). He mentioned that the front desk staff were incredibly kind and accommodating, and..
Eaglescliffe Medical Practice
adamuk73 a.
I've been a patient at this medical office for more than ten years. The team is fantastic, and scheduling appointments has always been quick and efficient. However, reaching them by phone can..
Eaglescliffe Medical Practice
Naeem Z.
I've been a patient at this medical practice for several months since relocating to the neighborhood. Someone suggested I register here, and I can genuinely affirm that both the reception team and..
Eaglescliffe Medical Practice
judith t.
I experienced both positive and negative situations as well!
Eaglescliffe Medical Practice
JohnC J.
This medical practice, situated in a contemporary, purpose-designed facility with ample parking, effectively serves the Eaglescliffe area. We registered here upon moving to the region four years ago..
Eaglescliffe Medical Practice
Claire S.
Having been a client of this practice for close to a year, I can confidently say that my experiences have been positive. While there may be some delays for regular appointments, they have always..
Eaglescliffe Medical Practice
Jill B.
Superb experience. Delightful and welcoming personnel, extremely compassionate. Absolutely no room for criticism whatsoever.
Eaglescliffe Medical Practice
steve J.
Reached out initially at 8:10 AM to schedule a visit. Impressively, they proposed a slot at 9:20 AM within the very same morning. Truly appreciate their prompt and efficient handling of my request.
Eaglescliffe Medical Practice
Chris A.
Top-notch medical care provided by highly skilled physicians who truly excel in their profession.
Eaglescliffe Medical Practice
Nic N.
The healthcare professionals at Eaglescliffe Medical Practice are truly exceptional! Scheduling consultations has consistently been smooth, offering flexible options including in-person, phone, and..
Eaglescliffe Medical Practice
Jon A.
I arrived at the clinic, waited patiently for three-quarters of an hour, only to find out that the receptionist, who seemed unwell, had failed to properly register my appointment. As a result, after..
Eaglescliffe Medical Practice
Jennifer C.
The entire team demonstrates a high level of professionalism, and based on my observations, patients receive exceptional care.
Eaglescliffe Medical Practice
Kieran C.
The demeanor of some reception staff when answering calls is quite unacceptable; they often appear very curt and can be perceived as exceedingly discourteous, especially when callers may be..
Eaglescliffe Medical Practice
Jennie W.
I highly endorse this general practice surgery! My encounters have always been pleasant, particularly regarding the ease of securing appointments. Dr. Hindmarsh is a remarkable physician who truly..
Eaglescliffe Medical Practice
Elaine K.
For a decade, I have been a patient at Eaglescliffe Medical Practice and throughout this entire period, I have never encountered any negative experiences. The staff consistently demonstrates..
Eaglescliffe Medical Practice
I m.
Absolute rubbish! They've implemented a new system that compels patients to physically visit the pharmacy for repeat prescriptions. If you misplace your login credentials, the webpage claims the..
Eaglescliffe Medical Practice
Rob M.
Demanded £50 for completing a crucial medical exemption form for a senior patient suffering from dementia. Absolutely shameful. I can picture their practice meetings resembling a grim, antiquated..
Eaglescliffe Medical Practice
Mel S.