HE

Helen E. 2 years ago • From Google

Rating

Bad

Deaf patient struggles with medical communication barriers

Regrettably, I must share a frustrating experience regarding healthcare accessibility. As a Deaf person, I attempted to request a prescription renewal online. Rather than supporting my communication needs, I received a text prompting me to phone the medical practice. I clarified via email that telephone communication was impossible due to my hearing impairment. Subsequently, they directed me to email a specific contact. After following their instructions, I was then told to contact the doctor directly. Despite utilizing SignLive, which is typically reserved for work, I endured a 45-minute wait in the queue. Upon finally connecting with a receptionist, I was informed I needed a doctor's consultation. Surprisingly, they outright refused to provide a sign language interpreter, which constitutes a legal violation. I expressed my dismay and emphasized that I simply required a prescription refill. Nevertheless, they insisted I must bring my own interpreter. This entire interaction was not just time-consuming but also exposed a blatant disregard for accessibility and the communication barriers faced by Deaf patients.

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