Quayside Medical Practice
SS
Steve S. 6 years ago • From Google
Great
I've been a patient at this medical practice for nearly three decades. The quality has dramatically declined over the past 3-4 years. Most of the original staff departed and were substituted with less compassionate replacements. Securing an appointment became challenging, with a different physician each visit. Phone scheduling was frustrating, often requiring a two-week wait to see anyone - making the walk-in clinic a faster alternative. Fortunately, things have significantly improved in the last year. Phone systems are now functional, and online booking is available. The medical team has enhanced considerably - doctors, nurses, and reception staff are all more professional. Dr. Mark Crutchley, in particular, is exceptional - arguably the finest physician I've ever encountered. The practice's management has become attentive and genuinely caring. The service is now nearly restored to its previous outstanding standard.
Stephanie S.