LH

Leon H. 2 years ago • From Google

Rating

Poor

Decent doctors but frustrating appointment booking system

A commendable medical practice that unfortunately suffers from peculiar appointment management strategies. Bizarrely, patients must telephone on the day and hope to secure a same-day consultation slot within a narrow timeframe. Scheduling a standard appointment feels practically impossible. Securing a consultation with the same physician is equally challenging, which creates significant difficulties for patients with ongoing medical conditions who must repeatedly explain their history to different doctors. Not every medical concern requires immediate attention, yet patients still need professional consultation. I would gladly wait several weeks to see the appropriate healthcare professional. The physicians themselves are generally competent and occasionally demonstrate exceptional care. However, we have also experienced some notably poor interactions. We've found ourselves at Warwick's Accident and Emergency department multiple times after consulting 111 due to missed appointments or unsatisfactory medical advice. These observations represent genuine, constructive feedback. While I suspect these issues aren't solely the surgery's fault, they could significantly improve service to Kenilworth by implementing a more efficient appointment booking system. It would be beneficial if they could adopt digital booking methods similar to the NHS app, which already enables blood test scheduling.

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