UW

Urban W. 2 years ago • From Google

Rating

Bad

Decent Doctors, Terrible Receptionists at Cofton

The surgical procedure itself is satisfactory. The doctors are competent and display genuine compassion, being friendly and showing empathy while demonstrating solid medical knowledge. However.....the reception staff are discourteous and insufferable. This medical centre has a long-standing reputation for subpar customer service, primarily from the front desk - which is the initial point of contact for every visitor. This is precisely where the practice fundamentally fails. Numerous negative reviews have consistently highlighted the poor receptionist conduct over the years, and the centre's response has been to replace incompetent staff with equally, if not more, inadequate personnel!! The recruitment and interviewing process is completely baffling. One reception staff member urgently needs customer service training and should either find a more suitable role that matches their limited interpersonal skills or work in an environment like a factory or warehouse - not in a medical setting where compassion and empathy are crucial. Patients seeking medical attention are likely experiencing illness or distress, and the last thing they need is an unwelcoming and hostile initial interaction. Were it not for a couple of excellent doctors, I would have departed long ago. *Edited the review as requested by Cofton Medical Centre*. Now that I've complied with your instructions, what actions will you take regarding your unprofessional reception staff? I am certainly not the only patient who has encountered such issues!

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