Mathukia's Surgery

Zainab at the reception could benefit from improved customer service skills. In a healthcare setting serving individuals who are fragile and ill, I anticipate a higher standard of understanding and..

I arrived just 5 minutes past my scheduled time, and my 8-year-old son was having significant difficulties. The doctor completely avoided us and seemed to hide away. It's frustrating that when..

Taishir, positioned at the main reception, consistently demonstrates exceptional customer service with his welcoming demeanor, attentive listening, and warm, polite smile. He truly represents a..

The receptionist at this medical practice is absolutely terrible. They seem to deliberately create conflicts with patients just to end phone calls abruptly, claiming a "zero tolerance policy" today...

I'm giving a 1-star rating, and I'd give zero if I could. Following advice from 111 to urgently contact my GP, I was shockingly denied an emergency appointment by the receptionist, who claimed the..

Scheduling requires a telephone call exclusively during the morning hours of 9 to 10 AM. No in-person consultation is available.

Mathukia surgery app performed adequately. The general practitioners were excellent. Reception employees were unfriendly. And the surgery manager was completely unsatisfactory. I had been a..

My interaction with this medical practice over the past week has been absolutely appalling, ranking as perhaps the most deplorable encounter I've had with an NHS healthcare provider in more than two..

Excellent medical procedure with compassionate physicians and skilled personnel. Previously offered weekend appointments and broader operating hours, which I appreciated and now find lacking.

The medical practice is abysmal. They claim to be operational until 1pm on Saturdays, yet when you attempt to contact them, their answering machine indicates they're shut. Additionally, when you ask..

I'm utterly frustrated by the healthcare service I encountered today. After waiting weeks to secure a GP appointment (which everyone knows is incredibly challenging in the current system), I finally..

I seldom write reviews, but I feel driven to describe my recent interaction with the front desk team at Dr. Mathukia's practice. Regrettably, the customer service was appallingly..

I initiated contact to schedule a consultation, and they promised to ring me back at some point during the day. Hours passed without any communication, so I attempted to follow up, only to discover..

I'm going to provide a comprehensive review, so please bear with me. I've been a patient at this GP practice for three years now, and I've consistently had a smooth experience with appointments -..

In the past, this medical facility was excellent, with compassionate staff and skilled physicians. However, it has now deteriorated into a frustrating experience for numerous reasons. The problems..

Somewhat sluggish service - needs persistent follow-up to get tasks completed.

Terrible experience! I arrived for my scheduled appointment at noon and was left waiting until nearly an hour later, finally being called in at 12:50!

The staff appears overwhelmed and disorganized. The front desk personnel lack proper customer service skills and seem uncertain about basic practice operations, particularly regarding prescription..

This surgical practice is absolutely the most terrible experience I've encountered. I've been attempting to secure an appointment for days, but they consistently refuse to accommodate me. Their..

ABSOLUTE ZERO RATING! THE MOST HORRENDOUS SURGICAL EXPERIENCE IMAGINABLE! COMPLETELY UNPROFESSIONAL WITH SUCH A SEVERE LANGUAGE BARRIER THAT COMMUNICATION WAS IMPOSSIBLE! STEER CLEAR OF THIS..