Riverside Medical Centre

Stuck waiting endlessly... Been on hold for more than an hour and a half, and still no customer representative has picked up. Absolutely unacceptable customer support!

abysmal customer service called on 08/02/2023 to obtain x-ray results which hadn't been received, was instructed to call back 09/02/2023 at 5pm, ended up stuck on hold for 1 hour 56 minutes and 16..

Sought medical attention for intense chest discomfort, but was completely dismissed by the physician. Instead of providing immediate care, they callously directed me to an urgent care facility..

Never encountered any issues with the physician.

impossible to make progress or complete...

I've been a loyal patient at Riverside for years, but their service has deteriorated significantly. Their appointment system is incredibly inconvenient, offering only same-day slots that are..

Friendly employees, but goodness gracious, can someone please pick up the telephone.

Sunday 27th September 2020. Impressive coordination and efficiency during our flu vaccination appointment today. Great job by the entire team. Stay safe.

Since November, I've been a patient at this medical practice, having transferred from another clinic following a distressing encounter with a receptionist. Riverside surgery has truly been my..

I was ushered into Dr. Khattab's examination room almost immediately after arriving; he was incredibly swift and quickly resolved my medical concern. I departed the clinic feeling thoroughly..

The customer service here is appalling. Several staff members desperately require training in basic customer interaction. They'd be outraged if their own relatives were treated with such..

Absolutely infuriating. Called precisely at 8am and encountered a busy signal. I've been attempting to secure appointments for over a week now. Dialed 61 times before finally reaching someone at..

Getting a consultation here is a nightmare - scheduling is nearly impossible. The front desk staff are incredibly unhelpful and act like you're being a nuisance when trying to book an appointment...

Utterly DISASTROUS...!!! Attempt to call at 8am, call drops because of excessive wait times, retry with the same frustrating result, repeatedly! Even visiting the clinic in person yields no help,..

I had a technician named Isaac who seemed to be new on the job, likely on his first day, but he was absolutely fantastic. He was direct, focused, and paid close attention to my requirements during..

If I could award no rating, I absolutely would. The level of service is appalling. While the doctors might be competent, actually securing an appointment is nearly impossible due to severely..

Since transferring to this medical practice, I've been thoroughly impressed by the staff's professionalism, kindness, and attentiveness throughout my interactions with them.

I consistently experience exceptional service from the front desk staff, with Caitlin being particularly outstanding recently. Instead of waiting in line during a crowded period, I chose the..

This medical practice was exceptional until recent staff changes in the front desk team. Unprofessional and completely indifferent to patient needs. I desperately needed an urgent consultation but..

The staff at this medical practice are a complete disappointment, with one shining exception - a compassionate nurse who had to compensate for her colleagues' incompetence. Their phone system has..