Park Green Surgery
MJ
Mark J. 3 years ago • From Google
Average
Generally, this medical practice has consistently delivered top-notch service over many years. However, since the COVID-19 pandemic, noticeable shifts have occurred. They have adopted some less favorable approaches that have been prevalent in other practices for some time. The reception staff appear to represent a new generation focused on limiting patient access to doctors. The telephone system seems either poorly designed or deliberately obstructive, with calls frequently disconnecting before anyone answers. When calls are eventually answered, unlike before the pandemic, patients now feel pressured to disclose comprehensive medical details upfront. Additionally, I've observed a growing tendency for staff to assume I'm mistaken when I raise concerns about missing prescription items. It's likely that many of these issues stem from increased patient demand and staff shortages. Despite these challenges, I still consider this a solid medical practice with the potential to return to its previous excellent standards.
Carol C.