PF

Puppy F. one year ago • From Google

Rating

Bad

Deceptive clinic banned me after emotional support animal

I was directed to this facility for an ultrasound, though I'm typically registered elsewhere. The staff appeared friendly during my visit, but I was subsequently informed that I've been prohibited from future services because I was "excessively anxious" and brought my emotional support animal. Ironically, they initially welcomed and even suggested I bring my support animal into the examination room. My friend accompanied me, prepared to stay with my animal if needed. I only discovered my ban when my general practitioner attempted to submit a new referral. As a result, I'll now need to travel to the main hospital in Dunstable. While I understand if emotional support animals are not typically permitted - which is why my friend was present - I am deeply frustrated by their two-faced approach. They were welcoming and seemingly accommodating in person, only to use my animal's presence as grounds for exclusion from their service. This feels deceptive and unprofessional.

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