Canberra Old Oak Surgery
JB
Julia B. one year ago • From Google
Bad
Once a beacon of quality healthcare, this practice has sadly descended into a state of utter disarray. Following a debilitating back injury, I attempted to renew my medication through their Dr IQ system. Ten days later, despite my efforts to follow up, the request remains in limbo. Forced to seek alternatives, I reluctantly obtained a prescription from a private physician at my own expense. Similarly, my plea for insurance documentation, necessitated by the cancellation of my holiday plans due to my severe condition, fell on deaf ears. The system claimed my request was "processed" and promised a callback, which never materialized. Attempting to reach the practice by phone is an exercise in futility, with interminable queues matched only by the lengthy waits at the physical location. The receptionists exude an air of exasperation, rushing through calls with scant regard for patients' concerns. In the immediate aftermath of my injury, when I desperately needed documentation for my employer, the Dr IQ system's response was woefully inadequate. They unilaterally scheduled an appointment with barely 30 minutes' notice, disregarding my immobility. Forced to take an exorbitantly priced taxi ride, I arrived to find a tardy GP who seemed more interested in rushing through the consultation than addressing my obvious distress. While the facility itself boasts modern amenities and cleanliness, it's evident that severe understaffing has taken its toll. The stark decline in service quality over the past two years is disheartening. Regrettably, I find myself compelled to seek healthcare elsewhere and would caution others in the area to do the same if they value timely care and basic human empathy.
Kathleen J.