SW

Stuart W. 2 years ago • From Google

Rating

Bad

Decline in service quality at Park Road surgery

I've been a patient at this surgery for over 25 years, and I must say, the change has been drastic. In the past, it was an excellent practice, but since Bretton Healthcare took over, it's become an absolute ordeal. Getting in touch with anyone has turned into a Herculean task, regardless of the time of day. The direct line to Park Road Surgery is now a thing of the past, forcing us to navigate through Bretton Healthcare's labyrinthine system. More often than not, the phone lines are so congested that you're unceremoniously disconnected, leaving you with no choice but to redial, only to encounter the same frustrating situation. It's a never-ending cycle of futility that leaves patients feeling helpless and neglected.

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