The Beacon Health Group (Mountbatten House)

An excellent medical service featuring highly skilled physicians

THIS MEDICAL PRACTICE DESERVES SHUTTING DOWN. YOU HAVE physicians who refuse to see patients, and receptionists who act like they're medical experts, and together they're completely ineffective and..

After being 13th in line on the phone, I finally reached a representative only to be informed no appointments were available for over a week for my young primary school child. Previously, I've..

Despite calling the Springfield medical facility, you're automatically transferred to the Danbury Centre, which is incredibly frustrating. I've made six separate attempts today, each time spending..

Welcoming medical team and skilled physicians who provide a comfortable surgical experience

Inconsistent mask protocols observed, with certain medical personnel and front desk employees not adhering to the same mask requirements they enforce for patients, creating a sense of hypocrisy and..

The clinic's communication is frustratingly inefficient. When I personally visited to schedule a vaccination appointment for my year-old child, the receptionist insisted I should make the call right..

I'm utterly frustrated with their customer service approach! It's completely unacceptable that their phone lines aren't immediately available when they open. As a 17-year-old student juggling work..

Regrettably, I wish I could award zero stars. Previously, this practice was exemplary, with outstanding physicians, nursing staff, and administrative personnel. However, coinciding with Dr. Freed's..

I've been a patient at this medical practice for over four decades. In the past, it was an exceptional healthcare provider. But after its merger with Beacon Health, the quality has drastically..

I'd give this zero stars if I could!! My granddaughter has been suffering from a persistent leg rash for a month that's progressively spreading... I've been calling repeatedly (always stuck in a..

Getting an appointment here is incredibly challenging. The phone line is nearly impossible to reach, with endless attempts needed and a 20-minute hold time when you finally connect. Alternatively,..

Having been with the Beacon health group for almost two decades, securing an appointment has become increasingly challenging due to their cumbersome booking system. The strict time window requires..

I've been a loyal patient at Mountbatten for nearly two decades, and our family has consistently received top-notch medical care. However, since Danbury took over, things have deteriorated. While..

I underwent a medical procedure at this clinic, and the staff were simply exceptional. I cannot express enough how impressed I was with every single person I interacted with during my visit. Their..

Scheduling a visit here is an absolute nightmare. Every time I try to book a slot, it seems impossible to find an available time that works. The booking process is frustratingly difficult, and I'm..

The staff here consistently provide exceptional assistance with genuine warmth. The reception team is welcoming and proactive in resolving issues. Personally, I primarily consult with Dr Ade, who is..

Third-rate medical practice that epitomizes healthcare dysfunction. If the goal was to create a system designed to obstruct patient care, this would be the gold standard. Over the past decade, the..

Every interaction I've had at this practice has been outstanding. The front desk staff are delightful, and the physicians consistently demonstrate both helpfulness and professionalism. I'm..

Attempting to contact support during a family health crisis, I was left frustrated after being placed on hold for more than 60 minutes, only to have the call abruptly disconnected. Upon redialing, I..