Glebe Road Surgery
RC
Rhonda C. 4 years ago • From Google
Bad
I've been associated with this medical practice for nearly three decades. Once, it was an exceptional surgery with outstanding physicians. Dr. Olney, in particular, was remarkable but has now retired. While the pandemic has undoubtedly challenged healthcare providers, this surgery has significantly declined in quality. The reception staff are consistently unpleasant and unhelpful. Getting through on the phone is incredibly difficult, and by the time you do, all daily appointments have vanished. Securing a face-to-face consultation seems virtually impossible. This seems unreasonable, especially considering people can easily book hair and nail appointments. Apparently, the practice partners have established strict criteria for in-person consultations, and unless you precisely match their requirements, you're restricted to telephone appointments. These remote consultations are equally inconsistent - some weeks they're available, other weeks they're not. Over the past 18 months, I've had numerous telephone consultations with unfamiliar doctors attempting to prescribe treatments without ever meeting me in person. I consistently fail to qualify for face-to-face interactions, which has become completely unacceptable. Consequently, I've made the difficult decision to terminate my relationship with this practice. It's truly heartbreaking to witness such a decline.
leonie b.