The Foxhayes Practice
AB
Andy B. 4 years ago • From Google
Bad
I once cherished the experience at this practice; it was so easy to call, schedule an appointment, and feel heard and supported in all areas of my care. Then the pandemic struck, leading to new protocols designed for safety… I understand completely… we all do. Nonetheless, not everyone is comfortable making appointments online. While the website claims you can book via phone or through their site, unfortunately, the unprofessional receptionists adamantly push for online bookings only. Moreover, their website fails to address every possible symptom… it's important to remember that we aren’t medically trained individuals ourselves which is why having a conversation over the phone tends to be more beneficial. Despite this change—where triage has become standard—I’ve found myself hospitalized simply because I couldn't meet with my doctor in person. More recently, I received a prescription over the phone for back pain without any prior assessment—only later did I find out that I'd actually slipped a disk in my neck. After enduring months of discomfort, I sought help from a private clinic which ultimately referred me to a chiropractor; it worked wonders but certainly came at quite an expense. Whenever I've had face-to-face consultations with my physician; those interactions have been incredibly positive—I always leave feeling informed and valued as part of my healthcare process. The management approach of this practice requires significant improvement... If no changes are feasible then regrettably it may be time for them to consider closing altogether. The quality of patient care is currently jeopardized and needs urgent attention.
Charlie L.