Grove Medical Centre

In comparison to my prior surgical experience, The Grove demonstrates a commendable level of efficiency, though I would appreciate more readily available comprehensive information for patients.

I am utterly appalled by the sheer ineptitude and discourtesy of the personnel, particularly those at the front desk. I've been forced to undergo the identical examination FOUR separate times, with..

The surgery texted me demanding £70 to release my medical paperwork!! All I requested was 2 pages of medical history for a Bupa form!! This feels like pure extortion and being held hostage. There's..

I am deeply appreciative of the exceptional medical professionals at the Grove. The doctors and blood draw technicians demonstrate genuine empathy, actively listening and addressing my concerns with..

Spent nearly an hour and 20 minutes waiting on the line, which gave me ample opportunity to browse through other customer experiences. Initially bracing myself for a frustrating encounter, I was..

Excellent progress since the new systems were implemented. Scheduling appointments and obtaining repeat prescriptions is seamless. Thoroughly satisfied.

When my brother was diagnosed with terminal cancer, I sought medical assistance at this practice. The compassionate doctor personally visited him during his most challenging time, showing incredible..

Covid 19 has exposed this surgery's appalling service. The NHS is under immense strain, and this practice is doing absolutely nothing to alleviate the pressure. Getting an appointment has become an..

Why are patients forced to wait 40 minutes despite being first in line? Is someone ahead monopolizing the conversation, or are the staff simply indifferent to answering calls? Healthcare should be..

I've been a long-standing patient at this medical practice, and while the quality of care was previously commendable, I've observed a noticeable deterioration in service since the pandemic began...

The medical professionals and their treatment are commendable. Nevertheless, the same praise cannot be extended to certain front desk staff. During my phone call today, while attempting to explain..

Exceptional care from my general practitioner - having a compassionate and empathetic physician truly elevates the entire healthcare experience.

Is there a compelling rationale for abandoning the traditional method of scheduling an appointment via telephone a few days prior, aligning with our schedule rather than solely accommodating yours?..

I stopped by The Grove walk in clinic on Friday feeling extremely distressed and worried about my health condition. The entire team was incredibly soothing and compassionate towards me. In..

Dr. Thompson is absolutely phenomenal - hands down the most attentive physician I've encountered. Their responsiveness is unparalleled, and they genuinely take the time to hear and address every..

The front desk staff and practice manager display poor professional etiquette, consistently impeding patients' access to medical consultations. A receptionist informed me that home visits are..

Why is the listing claiming Saturday hours when they're actually shut? We arrived at 11:15, and the place was locked up tight!!!!!

Throughout my two decades as a patient here, I've consistently experienced reliable service that has actually gotten better over time. The various transformations taking place are necessary, and..

The website is a maze, scheduling appointments is a challenge, and even when successful, there's an equal chance of encountering a knowledgeable professional or just a pleasant receptionist. The..

This surgical procedure marks my first operation in half a decade, during which I've undergone several surgeries while battling cancer and relocating across the country. This medical team truly..