AF

A F. 2 years ago • From Google

Rating

Poor

Declining service and unfriendly staff at local surgery

I've been a patient at this medical practice for years, and while they used to have some positive attributes like quick phone response and timely appointments, the quality has significantly declined. The phone service and availability remain decent, and the nursing staff are still professional. However, the reception team has become increasingly problematic, with frequent staff turnover and hostile behavior, particularly from long-standing staff member Sue. The doctors have also deteriorated, with Dr Cullen coming across as defensive and suspicious. The surgery seems overly defensive, aggressively pushing medical procedures like flu shots and cervical screenings, forcing patients to sign waivers if they decline. Prescription management has become unreliable, with frequent delays or missed signatures. Despite our family's consistent efforts to show appreciation - bringing gifts during holidays and supporting them through Covid with flowers - their response has been consistently cold and distrustful. I've been wanting to switch practices for some time, but unfortunately, alternative options don't appear to be any more promising.

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