MN

Morgan N. one year ago • From Google

Rating

Bad

Declining service quality at local doctor's office

In the past, securing a doctor's appointment was a breeze. Lately, though, it's become a nightmare. By 9 AM, all slots are gone, and now they've stopped taking bookings over the phone altogether. It's outrageous! How are elderly folks without internet supposed to manage? I can't even access their website to book online. Where does that leave us? The reception staff's attitude is appalling, both on calls and in person. I witnessed one receptionist slamming the phone down after a conversation. It's unprofessional and disrespectful. To add insult to injury, they scheduled me for a second blood test without even bothering to inform me. For those of us with full-time jobs, we can't just drop everything at their convenience. A simple courtesy call to check my availability would have been appreciated. The sole redeeming factor was the nurse who took my blood. When I felt unwell, she showed genuine concern, fetched me a drink, and completed the procedure swiftly and compassionately. She's the only reason this place gets any stars at all.

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