JK

Joshua K. one year ago • From Google

Rating

Bad

Declining service ruins once-great medical practice

I've been a patient at this medical practice for more than a decade, since 2010. Recently, scheduling even a telephone consultation has become nearly impossible, and the front desk staff are incredibly discourteous and unhelpful. As someone managing mental health challenges, I've always received exceptional care here. Now, the situation has deteriorated dramatically. The receptionists' conduct is completely unacceptable - they're dismissive and seemingly indifferent to patients' needs. My physician, Dr. James, remains an outstanding healthcare provider who has consistently supported me through difficult times. It's truly disappointing that the administrative staff are undermining the practice's previously excellent reputation by treating patients so poorly.

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