Holland Park Surgery
IC
Iggy C. 5 years ago • From Google
Great
The medical staff at HPS are incredibly professional and supportive. Our family has been patients at this practice for nearly two decades. We continue to come here because of the exceptional healthcare professionals who are truly outstanding, in spite of one problematic individual at the front desk. The clinic has recently brought on some newer, more compassionate receptionists who are genuinely helpful. Nevertheless, there is one staff member who consistently creates frustration for me during every interaction. She is extremely challenging to communicate with. She habitually anticipates what you're about to say, interrupts before you can complete your thought, and typically provides convoluted responses. Everything seems like an inconvenience to her, and she makes you feel defensive. Any attempt to explain or clarify only makes her more rigid and uncooperative. She completely lacks listening skills. Whenever I recognize her voice when calling, I now immediately hang up and try again later. However, once I manage to bypass her, HPS remains a medical practice absolutely worth maintaining.
iggy c.