CJ

Craig J. 3 years ago • From Google

Rating

Great

Dedicated team with some room for improvement

There are some addressable concerns (detailed below) but fundamentally they're a capable team making an admirable effort to handle an overwhelming patient load and high demand. The front desk staff are particularly excellent. PATCHS (an online system for appointment requests and issue reporting) represents a solid concept. While it could be more nuanced and less robotic in its interactions, it provides a convenient method for raising concerns without needing to make a phone call. I understand they're incredibly swamped, but most patients are attempting to be accommodating, yet their communication approach can be exasperating. During telephone consultations, they occasionally make extremely brief calls that instantly disconnect. Since the number is concealed, there's no way to return the call. This conduct comes across as discourteous and thoroughly unsatisfactory.

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