ML

Matthew L. one year ago • From Google

Rating

Bad

Delayed calls and poor communication frustrate patient

I had a frustrating experience with this medical practice. My phone appointment was scheduled for 10 AM, but they didn't call until 11 AM, causing me to miss it. Instead of proactively rebooking, they left an unhelpful voicemail instructing me to contact reception. When I brought this issue to the surgery's attention, they assured me the doctor would call back, but that never happened. The situation only worsened when they attempted to reach me again, but I couldn't answer. Their message once more directed me to phone reception, which proved futile as it's virtually impossible to get through. Consequently, I'm left without an appointment and thoroughly disappointed with the surgery's poor communication and lack of patient consideration.

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