CH

Claire H. 6 years ago • From Google

Rating

Bad

Delayed death certificate left us hanging

Extremely disappointing experience. I felt there was a lack of compassion and attentiveness throughout. Following a bereavement in my family on Saturday, I was informed that the death certificate would be provided the following day. However, after making multiple calls and receiving various explanations about delays, I was eventually contacted to collect it just thirty minutes before the practice closed on Tuesday evening. The extended wait over several days for this document to be processed felt frustrating and left me feeling neglected during a difficult time. Very unsatisfactory.

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