PB

Pauline B. one year ago • From Google

Rating

Poor

Delayed Medication Worsens Osteoporosis Pain

Throughout the weekend, I found myself without any medication. On Wednesday morning, I conducted an online consultation, and by late Friday afternoon, I made three calls to the surgery to inform them that the pharmacy would be closed on Saturday. If the doctor had reviewed my consultation sooner, the receptionist switched pharmacies so that I could collect my medication on Saturday; however, it never got sent over. Suffering from severe osteoporosis has resulted in intense pain for me, leading me to suspect another potential fracture. The level of unprofessionalism displayed here feels quite harsh given my circumstances; it's evident that online consultations are not reviewed promptly enough. I should mention that eventually I did receive my medications; however, I believe the pharmacy shares some responsibility in this situation as well. Nevertheless, it remains my strong belief that consultations should be handled with greater urgency and speed moving forward.

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