Dr Khuroo's Practice
one month ago PM
Paul M. 3 months ago • From Google
Bad
I rated my experience with the surgery as very poor due to inadequate follow-up care after my hospital discharge and the failure to promptly act on a clearly outlined hospital treatment plan. The discharge documentation and specialist correspondence were detailed in specifying the recommended medication and the reasons for continuing it pending further specialist review. However, I experienced delays and confusion regarding the prescription process, even after the hospital made direct contact with the practice requesting an urgent assessment. The absence of prompt action resulted in a worsening of my health and caused considerable worry for both myself and my family. I felt that the explicit guidance provided by the hospital was not treated with sufficient importance and that there was a gap in communication and coordinated care between hospital and primary care services. In summary, I believed that the practice's response did not appropriately reflect the gravity or time-sensitive nature of the situation, despite the hospital documentation being unambiguous and detailed.
Thank you Paul for taking the time to share your feedback. We are sorry to hear that you felt dissatisfied with your experience and that this situation caused you and your family distress. We take all patient concerns seriously and thoroughly investigated the issues you raised through our formal complaints process. Your complaint has been responded to directly, and the matters raised have been addressed in detail. However, to protect patient confidentiality and respect your privacy, it would not be appropriate for us to discuss the specifics of your care or our response on a public platform. We would like to reassure patients that clinical decisions are made following careful review of all available information, including hospital correspondence, medication safety considerations, and individual clinical circumstances. Where there is any uncertainty or potential risk, further assessment may be necessary to ensure care remains safe and appropriate. We recognise the importance of effective communication and continuity of care between healthcare providers and continually work with partner organisations to support patients during transitions between hospital and community services. We are sorry that your experience did not meet your expectations and appreciate you bringing your concerns to our attention, as patient feedback helps us review and improve the services we provide. Kind Regards Practice Manager
Masoud V.