RR

Rick R. one year ago • From Google

Rating

Bad

Dementia patients failed by uncaring medical practice

My mother, who recently succumbed to Alzheimer's, frequently encountered difficulties accessing medical care or consulting a physician. We were repeatedly compelled to transport her to Musgrove Park Hospital's Accident and Emergency department, where she was admitted multiple times during 2023/2024. Contrary to their claims, this is not a genuinely Dementia-friendly medical practice. Just yesterday, my elderly father, who is 86 and struggles with hearing, was informed he could no longer book appointments at the reception desk. Instead, he was instructed to telephone at 8:30 am and essentially join a general queue. We have attempted this booking method numerous times but consistently failed to connect. The receptionist displayed minimal empathy and acknowledged that the appointment scheduling system was fundamentally flawed. The NHS, established in 1948 to provide universal healthcare, has seemingly abandoned its original mission. It now appears that medical access is restricted to those who are quickest, most capable, or most articulate. The current approach represents a profound betrayal of the service's founding principles. Meadows Surgery should be ashamed of their approach.

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