IE

Id E. 5 years ago • From Google

Rating

Bad

Deregistered During Covid with a High Fever

The medical professionals are commendable, but the administrative staff and management are utterly deplorable. After being their patient for half a decade, they callously removed me from their practice during the pandemic while I was seriously ill, simply because I couldn't arrive for an appointment within a 15-minute window. The receptionist arbitrarily claimed I lived too far away and should find another GP, despite knowing my address for years. I was running a high fever of 40 degrees and was in the same local area. Moreover, they never sent a formal notification or warned me about being deregistered. I discovered I was no longer their patient through an automated message when attempting to book an appointment, which ultimately led me to the hospital during complete lockdown. Their actions are completely indefensible - I would give zero stars if possible, but I'm constrained to one star solely because the actual doctors are genuinely kind and professional.

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