Priory Medical Group - North Shields

The practice seems to lack organisation, with prescriptions frequently going to incorrect locations and containing errors regarding medication details.

Securing an appointment proves extremely challenging, and while this may not be entirely within the practice's control, the experience leaves one feeling as though advance notice of potential..

Unable to reach the practice by telephone despite stated availability hours. Have been attempting to reschedule an appointment that occurred earlier in the week since several days ago without success.

I was contacted to schedule an appointment, so I rang the practice. After a lengthy wait on the phone, I eventually got through to someone. However, I was informed that there were no available slots..

Had an online consultation on a recent Thursday and received an automated message indicating that a clinician would respond the following day. A subsequent message on that day stated that a phone..

The practice appears to be stretched thin given their patient numbers. While there are some genuinely caring clinical staff members, the overall management could be improved. The automated telephone..

Does anyone have information about how to submit a complaint regarding a healthcare professional at this practice?

It is difficult to reach the practice by telephone, and when contact is made, the assistance provided is often limited. Additionally, interactions with reception staff during in-person visits can..

It can be quite challenging to reach the practice by telephone.

Accessing appointments at this practice presents significant challenges. To secure an earlier appointment within two to three weeks, patients must call at a specific early morning time. However, the..

I have been requesting a referral for a specialist assessment from this practice for over five months without receiving any action. Despite making several follow-up attempts, I have not obtained the..

After being registered for nearly 19 years, I attended the practice today to provide copies of documentation regarding a condition I have been receiving private treatment for over recent months. I..

Unable to secure an appointment through this practice.

The receptionists, pharmacists and nursing team were pleasant and helpful, and the clinical staff demonstrated good listening skills. I have had consistently positive experiences with all staff..

The telephone system could be improved. After waiting on hold for an extended period, the line became unavailable when attempting to reconnect. When contact was eventually established, the..

Attempting to contact this practice by telephone proves extremely frustrating, as callers face lengthy waiting times before the line disconnects. An alternative surgery in the local area offers a..

There is limited parking availability at this location due to the permit-only parking system in place.

Extremely difficult to reach by phone. Repeat prescriptions must be ordered through the online system. When I submitted my recent repeat prescription request online, it was processed within a few..

The team here are wonderful, with the reception staff consistently being attentive and providing assistance. The clinicians are very supportive and helpful, and there is a convenient service..

The service at this practice has been disappointing. Getting through by telephone proves difficult, and the reception staff seem to view each appointment booking negatively. Medication requests are..