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Emily S. one year ago • From Google

Rating

Bad

Diabetic Diagnosis Disaster at the Reception Desk

Everything feels like an uphill battle. Constant repetitive chasing is necessary. EVERY month, I'm forced to plead for an early prescription due to Royal Mail's inflexibility, and today I'm instructed to switch pharmacies. I'm content with MY CURRENT PHARMACY, so why should I change because of the surgery's lack of sensibility? Once again, patient choice means nothing. No consistency exists - tasks are passed between hubs and district nurses, with referrals frequently misdirected or delayed due to miscommunication. Shockingly, a RECEPTIONIST first informed me of my diabetes diagnosis, which is completely unacceptable. A GP should make and discuss such life-changing information, allowing patient questions and concerns. Despite urgent recommendations from diabetic teams and 111, my critical blood sugar fluctuations were ignored. I waited 5 weeks to see a nurse and received no education. They claimed everyone receives the same medication without potential complications. However, nobody considered my specific medical conditions, resulting in dangerous daily hypoglycemic episodes. No diabetic team appointment until February, despite October's diagnosis. The CQC's concerns are crystal clear. Communication chaos reigns. Urgent medication recommendations from my consultants remain unprocessed. Receptionists with no medical training act as gatekeepers, preventing meaningful doctor interactions. My blood sugar swinging between 3.2 and 33 apparently isn't urgent. I feel dehumanized and treated like livestock. The practice nurse's dismissive "we put everyone on this medication" approach is infuriating. I'm an individual with rights to choose my treatment. This surgery ignored my medically-informed preferences, prescribed unsuitable medication, and now I'm experiencing preventable side effects. Cost and convenience trump personalized care. Appointments are rushed, averaging just 3 minutes. Contacting the surgery induces near-tearful stress. As a disabled former NHS nurse, I didn't choose my circumstances, yet I'm treated like a resource burden. Having worked with over 50 GP surgeries, I've never encountered such systematic dysfunction. Their processes prioritize staff convenience over patient welfare, with the threat of removal constantly looming. Despite my efforts to persevere, I feel fundamentally unsafe under their so-called care.

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