Victoria Road Surgery

Fantastic experience if you enjoy endless waiting and being treated like just another face in a massive crowd of customers.

James Russell wanted to share his experience with Dr. Lim during his recent Tuesday appointment. He found the doctor to be very thorough and professional. Dr. Lim carefully examined him and..

Absolutely dreadful customer support that completely avoids direct interaction. They simply redirect you to an app or emergency services without any genuine assistance. Their service falls far below..

Terrible customer service with unhelpful front desk personnel, unprofessional medical team, and doctors who seem unqualified and disinterested.

Not a fan of taking calls or picking up when the phone rings

During my recent blood test, the entire process was swift and efficient. The facility's management was exceptional, and the personnel were incredibly welcoming. The nurse who attended to me was..

These medical professionals seem completely indifferent. It's truly disheartening.

The healthcare professionals at this medical practice, including nurses and advanced clinical staff, are truly exceptional. Over the past half-year, I've had two occasions to interact with them, and..

Absolutely terrible medical professionals who seem completely incompetent and uncaring. Their lack of professionalism and basic medical knowledge is shocking. I've never experienced such a..

I just had an in-person consultation today. While waiting, I observed two patients being incredibly disrespectful to the front desk staff. Incredible! The receptionists were remarkably composed,..

My spouse and I aren't typically ones to seek medical attention, which turns out to be fortunate, since we've both needed to contact the practice recently. The excessively lengthy and convoluted..

Outstanding medical procedure, exceptional medical staff and administrative team consistently supportive during challenging circumstances. I've been a patient here for more than 15 years and have..

The personnel at Victoria Road Surgery are exceptional, both at the primary facility and DHC. They are consistently helpful and go above and beyond to assist patients.

I'd award zero stars if possible. Never encountered such abysmal service at any medical facility. The receptionists are completely incompetent, discourteous, and seemingly clueless about their..

The medical staff at Victoria Road surgery are exceptionally compassionate and considerate. Their consistently warm demeanor and willingness to assist are truly remarkable. What a delightful..

Scheduling can be challenging, and while the service itself is acceptable, securing a timely appointment proves quite difficult.

Amber and the diabetic team deserve my highest commendation. A year ago, we began exploring a new diabetic medication, but initial supply challenges due to its popularity as a weight loss treatment..

I'm utterly speechless about my medical situation. Confined to my home since 2019, I haven't received a single in-person doctor visit, and I'm fortunate to even get a brief phone consultation...

Luck of the draw with the physicians here, but I'd rather not draw more attention and potentially increase wait times by praising my particular doctor, who happens to be top-notch.

Extremely subpar and careless customer support