Priory Medical Centre
PM
Phil M. 2 years ago • From Google
Poor
I am thoroughly dissatisfied with the service provided by this medical practice. While the clinicians themselves are fine when you actually manage to speak with them, the process of getting an appointment is incredibly challenging. The barriers to accessing care are so extreme that you might as well give up. Take my recent experience trying to schedule a routine Diabetic annual review - a straightforward task that should be simple. Attempting to book this over the phone is an absolute nightmare. Every call results in an endless recorded message that drones on for approximately 10 minutes. Invariably, you're told you're number 28 in the queue (why always 28?). The system offers a callback option, which sounds convenient but is completely ineffective. The callback comes through, rings briefly, then declares you unavailable. Completely and utterly useless. After wasting at least a month, I was forced to physically visit the surgery to arrange the meeting. Such an enormous waste of time for what should be a simple booking. This level of service is nothing like it used to be. One might suspect they're more focused on funding their impressive new building than providing effective patient care. end of rant.
Sara L.