DH

Daniel H. one month ago

Rating

Poor

  • Appointment

    Bad
  • Reception

    Average
  • Cleanliness

    Great
  • Care

    Bad
  • Respect

    Bad
  • Seen On Time

    Bad

Diabolical service

I phoned for an appointment and was told a doctor would call, the doctor never called and put in my practice notes "missed appointment" so I called the next day and asked what happened, I was told they had no idea so made me another appointment for that morning. By 2pm I checked my practice notes and it yet again stated I had missed the appointment, so I re-phoned the surgery and was told the doctor is deffinatly going to ring you so I waited till 9pm, still no phone call. This was a friday so I had to wait till monday but monday night I was away with work so was going to call when home. By chance I checked my practice notes and it yet again said I had missed an appointment on Monday. The Doctors surgery has gone seriously downhill since this new company has taken over. I have now asked for the Practice Manager to call me but i'm not holding my breath.

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