Palace Surgery
SM
Steve M. 3 years ago • From Google
Bad
[Date removed] This practice operates in a manner that raises serious concerns and warrants careful consideration. My partner contacted the practice expressing worry about our young child who had been experiencing a persistent cough lasting several weeks that was worsening rather than improving. The symptoms were particularly troublesome during nighttime hours, with several instances of coughing so severe it led to vomiting. Our child became very distressed by this, and understandably we were deeply concerned. We were informed that a clinician would telephone us back at a specified time to discuss the matter. During the call, I described what was occurring and outlined our concerns. I anticipated at minimum being invited for an in-person appointment, but instead the clinician asked me to perform clinical assessment myself whilst they remained at their desk. I was requested to listen to my child's chest for signs of wheezing, which I attempted but found extremely difficult to do accurately on such a young child without proper equipment. When I indicated I couldn't detect anything clearly, the clinician proceeded to provide a diagnosis over the telephone and recommended obtaining medication from a local pharmacy without any face-to-face examination. I was taken aback by this approach. The manner in which this was handled felt inappropriate and concerning. The standard of care at this practice has been declining, but this incident represents a particularly troubling example of clinical practice. I made clear that I was not comfortable with my child receiving any medication without a proper in-person assessment and appropriate clinical checks being completed first. I intend to escalate this matter formally through appropriate channels.
Tracie C.